Terms & Conditions

General

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website, you agree to be bound by these terms and conditions.

Zenbu may amend these terms and conditions from time to time and any amendment will become effective immediately. Your continued use of this website constitutes an agreement to abide by and be bound by those terms and conditions, as amended.

This website may at times provide links to other related sites. Zenbu is not responsible for the content or privacy practices of, and does not warranty the security of information provided to, other such web sites.

All product images are digital and are for illustration purposes only. Colours and shades of the actual product may therefore vary slightly from the image as displayed.

It is unlawful for anyone under the age of 18 to enter into a contract with Zenbu . In completing the order form or placing an order, you warrant that you are not a minor or otherwise prohibited from entering into such a contract.

Online checkout

All prices are in Australian Dollars and include GST.

Zenbu uses the Shopify and Paypal secure payment gateway for online purchases – either via a customer Paypal account, or through use of Visa or MasterCard.

We do NOT charge extra fees for credit cards.

Out of stock products

If an item is shown on our website to be Out of Stock, please contact us via phone or email to discuss when the item is expected back in stock. We are also able to notify you when the item becomes available.

In the unlikely event that we run out of stock after your order is placed, you will be contacted with a new delivery time frame, or alternatively your payment will be refunded if the new timeframe is not suitable.

Layby

Zenbu accepts Layby however not via the online store. Please contact us to arrange layby for your selected item. A 25% deposit is required.

Delivery and returns

Delivery

Orders are dispatched within 3 business days, and standard delivery is by Australia Post or our selected carrier and generally takes 3 – 5 business days depending on location. Please allow extra time for delivery in the lead up to Christmas.

Zenbu are not responsible for delivery delays caused by a third party delivery company, however should your item not be received by the estimated delivery date, please contact us via our contact details below, and we will investigate the delay.

Zenbu arranges shipment on the customer’s behalf and all tracking details are provided to the customer when booked. Courier deliveries are made on weekdays during business hours, and it is recommended that customers provide a delivery address where some-one is present as missed deliveries will incur a re-delivery charge. Customer instructions are required in the event that no person is present to receive the goods, and deliveries left in accordance with these instructions will constitute acceptance of the delivery by the customer.

Postage

Zenbu currently only ship to addresses within Australia. Free delivery is offered on purchases greater than $150. All other purchases incur a $13.95 standard shipping and handling fee, with standard delivery by Australia Post. Express shipping is $20.

Some larger items may from time to time attract an additional shipping charge. Any such charge which will be displayed against the item.

Returns

Change of mind – Refunds are available if they meet the criteria set out in the returns section. An exchange of goods or a store credit is also available for any returns made within 7 business days of receipt of the goods.

Damaged or Faulty Goods – A refund, exchange, or store credit is available if the goods received are faulty, have been wrongly described, are different to the product purchased on-line, or don’t perform as advertised.

To enable your return to be processed, please return items by registered post to

Zenbu  – Returns, Shop 8 Fountain Court Bendigo, Victoria 3550 Australia with a copy of your invoice within 7 business days.

Zenbu reserves the right to refuse acceptance of any product back into stock if it is damaged, used, or not in it’s original packaging.

Goods received in error

If the items delivered are different to those ordered, please contact Zenbu on 0423 708 021 to arrange for the items to be returned for exchange at the expense of Zenbu.

Shop collections

Items may be collected from the shop during our normal trading hours. This option is available for selection when making the purchase on-line.

Privacy

Zenbu  is dedicated to keeping your details private. Customer information is used solely for the purpose of identifying and dispatching orders(including disclosure to third-party service providers such as Australia Post), communicating with customers, and personalising the shopping experience with Zenbu . It is not used or shared for any purpose other than the purpose for which it was disclosed. It is kept strictly secured and is not passed on to, sold to or swapped with any other party. Zenbu uses cookies to enable customers to login, maintain a shopping cart, purchase items in the shopping cart, and to save time when returning to the website. A cookie is a text file that is placed on the users hard disk by a web page server, and cannot be used to run programs or deliver viruses to customer computers. Zenbu keeps track of the pages our customers visit within our website in order to determine what products, and product types are the most popular.

If you have provided your email address we may email you special offers from time to time. If you do not wish to receive our emails you may opt out at any time by selecting unsubscribe at the bottom of the email or emailing us at shopzenbu@gmail.com

Zenbu will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. You are encouraged to periodically review this Statement to be informed of how Zenbu is protecting your information.